Terms and Conditions

25Mar

Please read the following Terms & Conditions carefully

Resort Fee

  • All facilities in our hotel are for the preferential use of your guests
  • Other visitors who wish to use our facilities are welcome, for the following entrance fee: $10.00 per adult and $5.00 per child (4-11 years old)
  • Any visitors who purchase the services of our Acuarelas Restaurant and/or our En Gadi Spa, and are not registered guests in our hotel, may make use of our hotel’s facilities free of charge
  • We appreciate entering our Acuarelas Restaurant wearing dry and appropiate attire
  • Montaña de Fuego Hotel reserves the right of admission
  • An identification bracelet will be given to each guest that has to use during the whole time at the hotel

Reservation Policies

  • By confirming the booking process, you authorize the hotel Montana de Fuego to charge the full amount of the reservation in your credit card.
  • If there is any problem with the credit card transaction throughout the booking. If so, you must register a new card in order to obtain confirmation.
  • All reservations must be warranted by means of a credit or debit card.
  • When making your reservation the system will automatically charge the total amount and will give the confirmation number.
  • Montaña de Fuego does not confirm your reservation when your credit card presents some inconvenience or is declined.
  • Debit cards and credit cards, will be authorized at check -in to cover the amount of your stay, plus an amount to cover incidentals. Please ask us for more information.

Cancellation and Refund Policy

  • Any reservation´s change is subject to availability and must be confirmed by the Reservations Department .Any change must be sent in writing to: by phone: (506) 2479 1220 or skype.reservaciones@montanadefuego.com. If you need further assistance, please contact us.
  • Children’s Rates: under 4 years old: No Charge. From 5 to 9 years old sharing room with two adults: $20.00. From 10 years and up: Adult Rate. Maximum two complementary children per room accompanied by at least one adult, clarifying it depends of the room’s category and its capacity
  • Lodging policies / Minimum stay during special holidays: Christmas and New Years Eve:From December 22 nd, to January 2nd: 2 nights minimum stay. On the night on December 31st will be charged for the formal dinner. Cost of the dinner $50 i.v.i. (rack rate), Children under 12 years old pay the 50%
  • Holy Week: 2 nights minimum stay.
  • Cancellations have full penalty, we will charge the total amount.
  • No Show: full penalty.
  • Cancellations request must be sent to our reservations department and its penalty is subject to the cancellation policies. Email: reservationsmanager@montanadefuego.com. In case of No-Show, “THE HOTEL” you can free up space and make use of this, without liability for the guest log days after your check-in. The hotel will not refund the payment to reservations “no show”. Early departures (leaving before the reserved date):Montaña de Fuego Resort & Spa will charge a fee for early departure. At check- in time, you are going to be ask to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you and if you ask before the end of the day of arrival. After reconfirming your departure date, if you decide to leave early, you may be charged the early departure fee. Please contact the hotel if you have questions.
  • Late Check Out: (after regularly scheduled departure) will be charged 50% of the rate awarded.
  • Early departures (leaving before the reserved date): 100% of the rate charged is granted, the hotel will charge administrative expenses.
  • High season: December 16– Abril 30 / Holly week 2015: Mars 29 to April 6, 2015. Low season: Mayo 1, to December 15th. Check in: 03:00 PM. Check out: 12:00.
  • All cancellations generate administrative charges a minimum amount of $ 35.
  • All modification of any reservation less than 15 days prior to arrival date, have  administration fee $ 35.00

  • Any cancellation 22 days prior to arrival date: $ 35.00 administration fee

  • Any cancellation 21 days prior to arrival date and no-shows Full penalty

Tax Information

  • Room rates plus 13% taxes.

Extra Person Charges

  • For extra adult in Standard and Deluxe Room add $23 + tax (rack rate).
  • For extra adult in Junior Suite add $28 + tax (rack rate).
  • For extra adult in Suite Room add $35 + tax (rack rate).

Security Box

The hotel has a safety deposit box available in some our rooms. We recommend don’t leave articles outside unattended, and closing all the doors and windows when you leave the room

Hotel Montaña de Fuego is nor responsible for valuables that have not been declared and stored in the in room safety box or at the front desk

Pet Policy

No type of pet is allowed into the hotel grounds, except for guide dogs for the blind

Travel Agent Commissions

Travel agents, groups and special events, contact us: phone (506) 2479-1220, fax (506) 2479-1240 or mercadeo@montanadefuego.com

Impossibility of Performance

I agree that the Hotel Montaña de Fuego not be liable in the event of natural disasters, fire, road blockades, government directives, or any other circumstances beyond our control that may impede the providing of the agreed upon services

Non- Smoking Country Rule. According to local law, all public areas and rooms are non-smoking. Guests who smoke in their rooms, the hotel will charge a cleaning fee of 200 USD.

Privacy Policy and Legal Statement

Hotel Montana de Fuego is committed to maintaining the strictest confidence all information relating to our guests, in-house. Not disclose to any other source the information you enter on our website. This information will be for the exclusive use of Montaña de Fuego Resort & Spa, under penalty of applicable law. We will never give our your email address for any reason.

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